Valero
Valero Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Valero has 2.1 star rating based on 191 customer reviews and consumers are mostly dissatisfied. 50% would likely recommend and 62% want improved customer service.
Key Takeaways for Future Customers
- Expect frequent mentions in Valero reviews about rude staff and pump or pricing issues.
- Be prepared for disputes over billing, refunds, and card holds when purchasing fuel.
Negative Feedback / Risk Areas
- Recurring customer complaints cite poor customer service and rude cashiers.
- Reports of overcharges, unauthorized charges, pump malfunctions, and slow or missing refunds.
- Cleanliness and safety concerns at some locations, including restrooms and property issues.
Positive Feedback
Some customers note convenience and fair pricing at select locations and a few friendly employees praised in reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Valero has 2.1 star rating based on 191 customer reviews and consumers are mostly dissatisfied. 50% would likely recommend and 62% want improved customer service.
Key Takeaways for Future Customers
- Expect frequent mentions in Valero reviews about rude staff and pump or pricing issues.
- Be prepared for disputes over billing, refunds, and card holds when purchasing fuel.
Negative Feedback / Risk Areas
- Recurring customer complaints cite poor customer service and rude cashiers.
- Reports of overcharges, unauthorized charges, pump malfunctions, and slow or missing refunds.
- Cleanliness and safety concerns at some locations, including restrooms and property issues.
Positive Feedback
Some customers note convenience and fair pricing at select locations and a few friendly employees praised in reviews.
Media from reviews
Denver, Colorado
Cant type what I want
- - A near abduction and a murder are cited as context.
- - Dirty bathrooms and gambling are noted.
- - Unsavory people around the gas station.
My friend almost got abducted and my nephew' was murdered bet to it. I want to no why it excist there is nasty filthy bathrooms and gambling going in it has filthy people that lives behind the gas station and *** as legitamate buisnes and foreign speaking humans surround that disgracefull dirty place
User's recommendation: Don't stop there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Rudest customer service
- - No sign said 'register closed.'
- - The cashier yelled at the reviewer.
- - The reviewer suggests high-intensity people-skills training.
I did not see any sign that said, 'register closed.' I waited patiently, and the cashier yelled aloud at me over at this register. She did not smile, did not greet me, did not give me eye contact, nor did she respond when I, the customer, said, 'Good morning and thank you.
Have a nice day.' Why? Because I interrupted her using her phone.
I did tell her, 'Smile, you're in customer service.' She just turned around and grabbed her phone. Perhaps high-intensity people skills training needs to be established.
- Convienance
- Rudest customer serves
Preferred solution: Intense people skills training for those behind the register
User's recommendation: Continue smiling and addressing those behind the register maybe it will rub off on them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Round Rock, Texas
Butch-Dyke. Very rude. Thinks she's a man.
- - Poor experience at 1901 S. New Braunfels; staff acts like she owns the place.
- - Switch to nearby mom-and-pop station with equal or cheaper prices.
Very three days I put fuel at 1901 S. New Braunfels 78210.
This woman, boy haircut, comes on like she owns the place. She is gay and doesn't like men, and acts like a man. She dresses like a backyard mechanic. There's a mom-and-pop gas station a few blocks from there, same price or cheaper; that's my go-to station from now on.
I'm out of here, going to where I'm appreciated. Guys, don't waste your time with uneducated, low-down, dirty people. The other station is on the corner of S. Hackberry & Kayton Ave., Times Market.
Very nice people. Valero hires the cream of the crop: homeless people.
- I am pissed
Preferred solution: Get ride of the gay woman!! She's no good for your business. Bad attitude, very disrespectful, dresses dirty. Before you start losing more customers. I WON'T STAND TO BE HUMILIATED!!
User's recommendation: Don't go to Valero, they don't need our business, they rich and don't give a dam.
Houston, Texas
According to the cashier, the bathroom is only for the use of customers who will buy a product.
According to the cashier, the bathroom is only for the use of customers who buy a product and stated that it was a company policy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
- - Iced coffee overflowed at Valero Canyon Lake.
- - The cashier blamed the wrong cup.
- - I felt embarrassed and will not return.
I was trying to get iced coffee at Valero in Canyon Lake. It overflowed.
The cashier was super rude. She said we used the wrong cup and that's why it overflowed. I asked her if the cups below the iced coffee machine were not the right ones. She said no - the cups for the iced coffee are across the store.
I said I pulled the cup from directly below the iced coffee machine. She said they're the wrong ones. She continued to tell me I was doing it wrong. She kept going on and on even though at that point I had already pushed the X to stop the flow of coffee into the cup.
She embarrassed me in an already public environment, from behind the register. Do better in hiring.
My husband put back his cup. I went ahead and bought mine but will not return.
- You dont stand behind the register and yell at me
Preferred solution: Better service
User's recommendation: If she’s the cashier, leave
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita Falls, Texas
Deceptive trade practices
- - Purchased around 150 gallons of diesel; sign $2.89, pump $3.09.
- - Reviewer calls it a deceptive trade practice and won't be back.
Stopped by the station on Kramer Rd. / Burkburnett to purchase around 150 gallons of diesel fuel, which was listed on their digital sign for $2.89.
But after running my credit card and just about to start pumping, I noticed the pump said $3.09. I went into the store and the clerk said that he hadn't had a chance to change the sign yet - how convenient! He did have time to change the pump, which is where their $$ count. This is a deceptive trade practice which should not be tolerated.
All that I can say is next time - if you don't have time to change one - don't change the @&$*%# pump.
Never be back. Dennis Bogart
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Trash can
- - A large trash can at the air/vacuum spot was stolen a few months ago.
- - It had been there for at least 10 years, contributing to trash and rats.
Hello.the Valero gas station in Windcrest, Tx at Crestway and Randolph. Blvd.
A large trash can with top was stolen a few months ago. It was located at the air and vacuum spot. It was there for at least 10 years. Because of the missing trash container there is always quite a lot of discarded trash from customers.
This just generates rats and an unpleasant situation.
I am requesting a new trash container be purchased and placed at the air/vacuum spot. Thank you.
Shelley Campbell
User's recommendation: It. Is a challenge to send message. Don’t give up.
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Verified ReviewerMy Credit Catd was charged after I left the store
- - Charged 25.86 for Marlboro Gold and a soda.
- - Owner investigated but did not contact, and the customer won't return to Valero Millbrae.
Don't bother they are not there to help you.
I went into the Valero Gas Station Store , I purchased two packs of Camel 99 red pack and paid with my Chime Credit Card, when I looked at my Chime account . .I found a charge of 25.86 for two packs of Marlboro Gold and a soda.
That was 10 minutes after I left Valero Gas Station Store in Millbrae. I immediately went back there. I was told by the same clerk that he would not be refunding my money. A couple weeks later I finally spoke with Valeros owner who told investigate and contact me.
She never did. So I'm out 25.86 and
WILL NEVER GO BACK TO SPEND A RED NICKEL AT VALERO IN MILLBRAE.
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Verified ReviewerRetail ripoff
Winston tobacco has a sign posted for $3.00 off on two packs. Did not get this discount and the clerk couldn't explain why. ???
User's recommendation: Take the sign down or give the discount. I get it at other locations.
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Verified ReviewerMy withdraw is not credited
I withdrew my amount of 20,000, but it has not been credited to my Easypaisa account, although it shows success in the app. I am worried.
Preferred solution: Full refund
Unathorized use of card
- - Napoli's in Duncan, OK has short pumps and tanks at three locations.
- - Customer alleges a lawsuit; money was stolen and they blame your company.
Need to be adviced the Napoli's in Duncan oklahoma there pumps are not only short but tank on three locations need corporation commission to look at them and they have lawsuit against them and have stolen money from me personally and when called they point finger at ur company! No to mention I have a $6499 bill from water in diesel contact 405 201 **** owners number thank you
User's recommendation: Not sure who is liar in this
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Verified Reviewer |
Whitesboro, Texas
Recent store visit- sandusky tx store
- - Felt the store was heavy and not welcoming.
- - Staff discussed personal drama and did not greet me.
- - No manager visible; customer won't return.
Read the response. Do you feel that was productive and professional
When I walked in the feeling was very heavy and not welcoming like other places I'd been in the area (Wednesday). Everyone has been so nice, till I came here one morning to get gas and a red bull before heading to DFW. I understand we all have bad days as I too work on the restaurant business but really... Leave your stuff to yourself.
Also, If I interrupted something before I walked in maybe it isn't work appropriate...
From what I heard. It wasn't.
I walked in said hi, the girl with glasses making food just stared at me. Not a hello or anything, she was too busy telling a local customer ,I assume, about her ex boyfriend and all kinds of drama they had been in. I quietly walked by, no one cares that I could be listening.
I walked by the food because she was so unpleasant in what she was saying. Not appropriate for work, I'm in leadership and if I was her boss. I'd talk to her about that. She sounds like she's mess and may need a few days off or a different location.
Bringing drama to any business is like putting dynamite in the store.
It's a matter of time before it leaks to everyone and now you have a store that no one but their friend will come in and spend money. I spend approximately 2,500 in gas a month driving all over DFW. I was hoping to give you that but this experience says all I needed to know about this store and area. Not my 1st experience with Valero, but definitely my last here.
To bad being I'm brand new to the area.
The older lady behind the gas counter didn't say anything till I got to the counter. Barely said anything to me while she was checking out. Seemed preoccupied, probably listening like the rest of us.
A piece of advice for whoever is running the store, take the ladies out and bring some new blood in. They did nothing but make the place feel awful.
I looked for the manger and didn't see any one. If they were a manager in the store at the time I walked in, I would have sent them home. No one including customers need to be involved.. but Thank you for telling us all your gossip..
Sounds like an ex for a reason, instead of being all up in his business,go talk to the married guy at the bar you were talking about be careful of those wife's though. (Sounds like the ex has moved on and she hasn't yet.)
The reviews online for this store are not accurate unless they are done by friends of the employees. I can't see how 1 person can have such an awful experience and still have good reviews and not 1 bad one. There's probably more just monitored.
I know how this works. Good luck Sandusky Valero
No need to contact me, just wanted to let the owner/boss know whats happening when he or she isn't there.
Maybe I will go in just to speak with the manager at one time.. right now is not it. I was very offended of the behavior of the employees during this visit.
My money is like everyone else's which means you want me to buy more right?? Or no. Maybe... On a day that seems less complicated.
Or maybe different girls in the morning. I'm not sure the names but it was in the morning around 630 or 7 on the 19th of February.
- Quick and easy
- Personal issues at work
Preferred solution: 40 in gas and. A large redbull
User's recommendation: Keep your personal to yourself
Big Girl, you should lose the attitude. You’re in a small town convenience store.
Replying to
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Verified ReviewerI can't reset my password
Someone is change my Valero login password so how can I reset my password I can't access my Valero account please help me
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Verified Reviewer |
Buchanan Dam, Texas
Free drinks coffee sodas
- - Coffee was free, and he wouldn't let me pay.
- - He wouldn't let me pay for sodas during the day.
- - I stopped going after seeing him with lesbians.
When I know Dave does not work their no more...than I will go back into store...
Family-run Valero, Crossroads and Mesa, El Paso. Every morning I would go for coffee and buy other things, but coffee was free.
I wanted to pay, but Dave wouldn't let me. I kept going for months. Also, Dave wouldn't let me pay for sodas during the day; he charged for other things but not sodas. This isn't his store to give away free stuff.
He was hanging out with lesbians, so when I saw that, I stopped going into Valero altogether. To this day, Dave is still working there.
Employees quit because of his behavior towards men. Straight people can't be around him for very long; neither can I, and I am a customer.
- Good employee
- Bad employee
Preferred solution: Better for Valero to get rid of him.
User's recommendation: Get rid of dave
Goba, Oromia
My payment does't recived
My name is Lemessa Leta.i am from Addis Ababa,Ethiopia.i am customer of Valero for 1 month ago.but,Valero does't recieved my payment for 4-5 days ago?.why???
User's recommendation: Vakero customre survice do not bee online why???
Poor customer service
The Valero in Memphis Tennessee on Jackson Avenue across from the O'Reilly Auto Parts and next to the AutoZone location in Memphis Tennessee has *** poor customer service and I took the time and energy to call however no one was able to receive my call so I'm sending you all this email so I can show you all and maybe be able to inform you all of the employees you all are hiring to represent you all's company
About
Valero Energy Corporation is a gas and oil refining and retail company. The corporate office of Valero is based in San Antonio, Texas. The company came onto the market on January 1, 1980, as a part of the Coastal States Gas Corporation. Valero operates 18 refineries in Canada, the United States, as well as the Caribbean. The combined throughput capacity of the plants is approximately 3.3 million barrels per day. That's what makes Valero the largest refiner in North America. The company is also considered to be one of the largest retail operators in the US. Valero owns over 5,000 retail wholesale outlets throughout the United States, Canada and the Caribbean under various brand names, which include Diamond Shamrock, Ultramar, Shamrock, Beacon and Valero, of course. The company shifts its ocupation from a discount gasoline brand to a premium brand.
Valero is ranked 179 out of 2544 in Utility category
USA
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Valero Energy in Canada
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13 April ko withdraw lgaya hy abi tk pending main hy plz help me