Valero Reviews

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Gift Cards refunds

Valero - Gift Cards refunds
Valero - Gift Cards refunds
RC0153C-0930**-******-CAM-R59 JOBBER 03800 Good morning, I'm sorry, I don't know whom I'm writing to, but I do have a complaint about two gift cards that I had bought back in September 2020 at one of the local gas stations here in New Jersey. Unfortunately, this particular gas station is not claiming the responsibility, instead they had sent the information out to Valero payment services. I'm sorry, I have not received any answers from anyone. Would you please take a look at this situation and let me know? Would you please guide me to the right department or to the right person so that I could get some solution to this problem? I do appreciate your time and your attention to this matter. Thank you so much Ricardo Zamora 908 720-****

User's recommendation: Do not buy gift cards from Valero in Middlesex, nj. That guy John so rude. Called the police on me.

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ID
#2363743 Review #2363743 is a subjective opinion of poster.
Location
Jersey City, New Jersey

Credit report

I'm not mad in anyway just ask a ? Just want this on my credit report I pay early should have great credit

User's recommendation: Yes good company.

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ID
#2871264 Review #2871264 is a subjective opinion of poster.
Location
Baytown, Texas
New Reviewer

Pissed customer...you have a nasty mgr.named (Beckett)..spends time outside smoking her cigarettes

I observed her being nasty to customers;neglecting service while she smokes outside.Smart mouthing exchanges with customers..making me very angry that you would keep her on.complain

User's recommendation: complain to corporate.

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ID
#2855586 Review #2855586 is a subjective opinion of poster.
Location
Bellevue, Ohio
Pros
  • Good hours
Cons
  • Nasty mgr beckett
Preferred solution
Let the company propose a solution

Refused service

Clerk didn't want to do the math with the ID. Claimed ID was a tampered with Government document due to the mag strip being damaged. The card has been like that since after reception, have had interactions with police with no issue brought up with that ID. Now some clerk wants to have some sort of power in her medial job. I only do business with Valero. Next time this happens will be the last time.You fre

User's recommendation: you don't need to scan an ID.

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ID
#2840016 Review #2840016 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Upset

When there a cashier named Brandy working she is always outside selling drugs making customers wait on her. When she finally decides to come in the store she starts gossiping about people

User's recommendation: Go when Brandy is not working.

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ID
#2819606 Review #2819606 is a subjective opinion of poster.
Pros
  • Products price selection location
Cons
  • One cashier who rather sell drugs then actually work in store
Preferred solution
Get rid of that cashier brandy
New Reviewer

Upset with service on certain nights

Certain nights can't get service due to cashier hanging out selling drugs to people in the parking lot. My time is valuable and that cashier should realize convenient stores mean convenient not at her time. Also may I add drugs should be sold on her own time not the companies.
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ID
#2819562 Review #2819562 is a subjective opinion of poster.
Pros
  • Fair
Cons
  • One venomous woman who works there
  • Brandi
Preferred solution
Get rid of the one cashier we have had yrs of this inconsiderate person.

Customer service

Every time I go to a Valero there is no paper for receipt or pump don't work cause internet is down and don't ask for there to be 2 cash registers open. And if they are employees are to busy talking about the previous evening or complaining about other employees onen
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ID
#2810439 Review #2810439 is a subjective opinion of poster.
Location
Houston, Texas

Rude employee

I pulled up to the gas pump approximately 1040 am I glanced at my phone and picked it up the employee came out within a minute of me pulling up and came up to my window and said are you going to get gas and I said yes And he said well you're looking at your phone I said I just pulled up he said well you're messing with your phone I turned my car off and got out of the car and said that was rude and I want to speak to the manager and he said he was the mngr I told him I was reporting him because that was uncalled for.
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ID
#2809696 Review #2809696 is a subjective opinion of poster.
Location
Phoenix, Arizona

Filthy store and property

When I stopped at Valero 13, 7297 Hwy 49, in Hattiesburg, MS 39402 on 7/26/2021, Every trashcan in the parking lot as well as inside the store was overflowing with garbage. Additionally, the restroom was filthy and there was no paper towels nor any toilet paper. There were 2 women working but neither seemed concerned when I mentioned this.

User's recommendation: Avoid this store, there are other gas stations just down the highway.

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ID
#2718464 Review #2718464 is a subjective opinion of poster.

Aggressive Staff

In the Valero nearby, there is a angry cashier yelling at customers and phone calls, explicitly about politics. He is very aggressive, and I do not feel comfortable to ever go there again. It's a shame because I love that Valero.
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ID
#2701976 Review #2701976 is a subjective opinion of poster.
Location
Mentone, California
New Reviewer

Customer complaint about employee

I wanted to complain about a employee stealing my lottery ticket this is the third time and I am also reporting it to the policedont go here unless you like people steeling your lotto tickets
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ID
#2661161 Review #2661161 is a subjective opinion of poster.
Pros
  • Discount cigarettes
Loss
$5
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Customer Service Department Valero Gas Station and Carwash Sir/Madam: This is a complaint on the attitude and unpleasant customer service rendered by Carwash Manager and Cashier at Valero Carwash/Gas Station at 1097 East Duane Ave., Sunnyvale Ca. 94085, both only gave...
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1 comment
#2025046

So don't go back, problem solved

ID
#2619437 Review #2619437 is a subjective opinion of poster.
Location
Santa Clara, California
New Reviewer

Manager Sarah Jones is the worse

She has two employees workin in the store who are a couple and they bring their baby to work with them if hes not in the store behind the counter hes sittin in the car and both parents go back and forth to watch him very unprofessional!!! Sarah is very rude I believe she is stealing cigs too!! She gives her friends free stuff. Sells drugs on job and does them!!!
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1 comment
#2024035

So, what is it? Are you a former disgruntled worker or a jilted lover?

You know too much for a regular customer who spends little to no time in a store. What a loser...

ID
#2602626 Review #2602626 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Noone ever contacted me.

They never contacted me... I called and got ignores. So I just gave up....they didn't care about their customers
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ID
#2594270 Review #2594270 is a subjective opinion of poster.
Location
Austin, Texas

Trash trash trash

Would not let my service dog in . Will never go back trash trash . By the way I have it all on video.

User's recommendation: Know the law.

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ID
#2591009 Review #2591009 is a subjective opinion of poster.
Product
Valero Facility
Cons
  • Rude employees
  • Customer service
Preferred solution
Let the company propose a solution
New Reviewer

Customer complaint

The Valero on hwy 84 and loop 340.. I went to use the ladies restroom and still one had over flowed into stall 2. I co tasted an employee and explained to him.. he said he wasn't cleaning it. He told another employee to do it and he also refused. So your bathroom is flooded with urine and bowel.
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ID
#2580823 Review #2580823 is a subjective opinion of poster.
Product
Valero Bathroom Facility
Cons
  • Suck
Preferred solution
You really need to rethink your employees.

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